Frequently Asked Questions
Everything you need to know about shopping with White Rose Tools
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do your tools come with a manufacturer warranty?
Yes, all hardware and power tools sold at White Rose Tools include a minimum one-year manufacturer warranty against defects in materials and workmanship.
What is your return policy for unused items?
We offer a 30-day return policy for items in their original packaging. Please ensure the product is unused and includes all original components to qualify for a full refund.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer bulk discounts for professional contractors?
Yes, we provide special pricing for high-volume orders. Please contact our dedicated professional sales team via the contact form for a personalized quote.